Terms of Service

M3 Technologies Pakistan (Pvt.) Limited Privacy Policy - Last Updated: April 2026

1. Introduction

These Terms of Service (“Terms” or “Agreement”) constitute a legally binding agreement between M3 Technologies Pakistan (Pvt.) Limited (“M3Tech”, “Company”, “we”, “our”, or “us”) and any individual, company, organization, or entity (“Customer”, “you”, or “your”) that accesses or uses our Services.

M3Tech provides cloud-based communication and software solutions, including but not limited to SMS APIs, WhatsApp Business API, Voice Services, Authentication and OTP Services, Omnichannel Communication Solutions, AI-powered services, Contact Center Solutions, Software-as-a-Service (SaaS) platforms, and related APIs, integrations, and professional services (collectively, the “Services”).

By accessing, registering for, purchasing, or using any of our Services, you agree to be bound by these Terms, our Privacy Policy, and any applicable service-specific terms, order forms, proposals, or agreements.

If you are acting on behalf of a company or organization, you represent and warrant that you have the authority to bind such entity to these Terms.

2. Binding Effect

2.1. These Terms apply to all Services provided by M3Tech unless otherwise agreed in writing.

2.2. You may not use the Services if:

  • You are under 18 years of age;

  • You lack the legal authority to enter into binding agreements;

  • Applicable laws prohibit your use of the Services.

2.3. Where a separate Service Agreement, Master Service Agreement (MSA), Order Form, Proposal, or Statement of Work exists, such agreement shall prevail in the event of any conflict with these Terms.

3. Services

M3Tech may provide:

  • SMS Messaging Services

  • WhatsApp Business Platform Services

  • Voice and Cloud Telephony Solutions

  • Authentication and OTP Services

  • Omnichannel Communication Platforms

  • Contact Center Solutions

  • AI Chatbots and Conversational Platforms

  • AI Chatbots and Conversational Platforms

  • SaaS Applications and Platforms

Services may be offered through subscription-based, usage-based, prepaid, postpaid, or custom commercial arrangements.

M3Tech reserves the right to modify, improve, suspend, or discontinue any Service or feature at its discretion.

4. Service Availability and Interruptions

4.1. M3Tech will use commercially reasonable efforts to provide reliable Services.

4.2. Service availability may depend upon factors beyond our reasonable control, including:

  • Mobile Network Operators

  • Telecom Carriers

  • Internet Service Providers

  • WhatsApp Business Platform (Meta)

  • Third-Party Integrations

  • Cloud Infrastructure Providers

  • Governmental and Regulatory Restrictions

4.3. M3Tech does not guarantee:

  • Continuous service availability;

  • Error-free operation;

  • Successful delivery of messages, notifications, calls, or communications;

  • Availability of third-party communication channels.

4.4. Services are provided on an “AS IS” and “AS AVAILABLE” basis.

4.5. M3Tech may suspend Services temporarily for maintenance, upgrades, security reasons, or legal requirements.

5. Accounts, Credentials and Security

5.1. Customers must provide complete, accurate, and current information.

5.2. Customers are responsible for:

  • Protecting account credentials;

  • Securing API keys and authentication tokens;

  • Maintaining account confidentiality;

  • Activities conducted through their accounts.

5.3. Customers must immediately notify M3Tech of any unauthorized access, security breach, or misuse.

5.4. M3Tech reserves the right to suspend or terminate accounts that present security, compliance, or operational risks.

6. Customer Responsibilities

You agree that:

  • You are solely responsible for content transmitted through the Services;

  • You have obtained all required consents and permissions from recipients;

  • You will comply with applicable laws and regulations;

  • You will comply with Meta, telecom operator, and third-party channel policies;

  • You will not misuse or abuse the Services.

7. Acceptable Use Policy

You shall not use the Services to:

  • Send spam or unsolicited communications;

  • Conduct fraudulent or deceptive activities;

  • Distribute malware, viruses, or malicious code;

  • Violate privacy, data protection, or telecommunications laws;

  • Transmit unlawful, harmful, offensive, obscene, or defamatory content;

  • Infringe intellectual property rights;

  • Circumvent security controls or service limitations.

M3Tech reserves the right to block, suspend, or terminate any activity that violates these Terms.

8. Privacy, Confidentiality and Data Protection

M3Tech processes data in accordance with its Privacy Policy.

For Customer Data submitted through the Services:

  • Customer acts as Data Controller;

  • M3Tech acts as Data Processor.

Customers are responsible for obtaining all necessary permissions, consents, and legal bases for processing personal data.

Both parties shall protect confidential information and shall not disclose such information except as required by law or authorized in writing.

9. Support Services

Unless otherwise agreed, M3Tech will provide support through designated support channels, including email, ticketing systems, or customer success teams.

Support levels and response times may vary depending on the subscribed service plan or separate agreements.

10. Pricing, Billing and Payments

10.1. Fees may be based on:

  • Subscription plans;

  • Message volume;

  • Voice usage;

  • API requests;

  • Platform usage;

  • Additional professional services.

10.2. All fees are exclusive of applicable taxes unless otherwise stated.

10.3. All fees are exclusive of applicable taxes unless otherwise stated.

10.4. Failure to make payments may result in suspension or termination of Services.

10.5. M3Tech reserves the right to modify pricing with reasonable prior notice.

11. Third-Party Services and Network Operators

Certain Services rely upon third-party providers, including:

  • Mobile Network Operators;

  • WhatsApp Business Platform (Meta);

  • Telecom Carriers;

  • Cloud Providers;

  • Third-Party Integrations.

M3Tech is not liable for interruptions, delays, restrictions, or failures caused by third-party providers.

12. Intellectual Property Rights

All intellectual property rights in the Services, software, APIs, documentation, trademarks, and related materials remain the exclusive property of M3Tech or its licensors.

Customers receive a limited, non-exclusive, non-transferable right to access and use the Services in accordance with these Terms.

Customers may not:

  • Reverse engineer;

  • Copy or reproduce;

  • Resell without authorization;

  • Create derivative works;

  • Remove proprietary notices.

13. Feedback

Any suggestions, feedback, recommendations, or ideas provided to M3Tech may be used by M3Tech without restriction or compensation.

14.Warranties and Disclaimers

Any suggestions, feedback, recommendations, or ideas provided to M3Tech may be used by M3Tech without restriction or compensation.

M3Tech disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law:

M3Tech shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, goodwill, business opportunities, or data.

M3Tech's aggregate liability shall not exceed the total fees paid by the Customer during the three (3) months preceding the event giving rise to the claim.

16. Indemnification

Customer agrees to indemnify, defend, and hold harmless M3Tech, its affiliates, directors, officers, employees, and partners from any claims, losses, liabilities, penalties, damages, costs, and expenses arising from:

  • Customer's use of the Services;

  • Violation of applicable laws;

  • Violation of these Terms;

  • Content transmitted through the Services;

  • Infringement of third-party rights.

17. Indemnification

M3Tech may suspend or terminate Services immediately if:

  • These Terms are violated;

  • Required by law or regulatory authorities;

  • Customer activities pose security or compliance risks;

  • Payment obligations are not met.

Upon termination:

  • Access to Services may cease immediately;

  • Outstanding fees become immediately due and payable;

  • Any rights granted under these Terms shall terminate.

18. Force Majeure

Neither party shall be liable for delays or failures resulting from events beyond reasonable control, including:.

  • Natural disasters;

  • Telecom outages;

  • Cyberattacks;

  • Government actions;

  • Power failures;

  • Labor disputes;

  • Internet disruptions.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Karachi, Pakistan.

20. Changes to These Terms

M3Tech may update these Terms from time to time.

Updated Terms will be published on our website and become effective upon publication unless otherwise specified.

Continued use of the Services constitutes acceptance of the revised Terms.

21. Contact Information

M3 Technologies Pakistan (Pvt.) Limited

614, 6th Floor, Continental Trade Centre Block 8, Clifton, Karachi, Pakistan

Email: privacy@m3tech.com.pk

Phone: +92-2135302983 Ext. 88