1. Introduction

M3 Technologies Pakistan (Pvt.) Limited (“M3Tech”, “we”, “our”, or “us”) is committed to safeguarding the privacy, confidentiality, and security of personal and communication data.

This Privacy Policy explains how we collect, use, process, store, and disclose information when you:

• Visit our website

• Use our platform and services

• Integrate or access our APIs (including SMS, WhatsApp, Voice, OTP, and other communication services)

By accessing or using our services, you agree to this Privacy Policy.

2. Scope of This Policy

This Policy applies to:

• Website visitors

• Website visitors

• Developers integrating our APIs

• End-users receiving communications via our platform

3. Definitions

• Personal Data: Any information relating to an identified or identifiable individual

• Communication Data: Messaging and interaction data (SMS, WhatsApp, Voice logs, metadata)

• Usage Data: Technical and system-generated data

• Services: M3Tech's SaaS, CPaaS, APIs, and related platforms

4. Information We Collect

4.1. Business & Account Information

We may collect:

• Name, email address, phone number

• Company name and job title

• Billing and account details

4.2. Communication & Messaging Data (CPaaS Services)

As a communication platform provider, we process:

• Sender and recipient identifiers (e.g., phone numbers)

• Message metadata (timestamps, delivery status, routing data)

• Call Detail Records (CDRs) for voice services

• WhatsApp session and conversation data

• OTP and authentication logs

⚠️ Important:

M3Tech acts primarily as a data processor for communication data and processes such data on behalf of its customers.

4.3. Usage, Technical & Log Data

We automatically collect:

• IP address and device information

• Browser type and operating system

• API request logs and system logs

• Platform activity, performance, and diagnostic data

This data is used for security, monitoring, and service optimization.

4.4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core platform functionality

• Analyze traffic and usage patterns

• Improve user experience

Users can manage cookie preferences via browser settings.

5. How We Collect Data

We collect data when you:

• Register or use our services

• Integrate APIs or use communication tools

• Integrate APIs or use communication tools

• Visit our website or interact with content

• Visit our website or interact with content

6. Legal Basis for Processing

We process personal data based on:

• Consent provided by the user

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests (where such interests do not override user rights)

7. How We Use Your Data

We use data to:

• Provide and operate communication services (SMS, WhatsApp, Voice)

• Enable authentication services (OTP, 2FA)

• Manage accounts and customer relationships

• Monitor performance, security, and fraud prevention

• Improve services and develop new features

• Communicate updates, alerts, and support responses

• Comply with legal and regulatory requirements

8. Role of M3Tech (Controller vs Processor)

• Controller: For website, account, and business data

• Processor: For communication data processed on behalf of customers

We process communication data strictly based on customer instructions and applicable agreements.

9. Sharing and Disclosure of Data

We may share data with:

9.1. Telecom & Communication Providers

• Mobile network operators

• SMS aggregators

• WhatsApp (Meta)

• Voice carriers

9.2. Technology & Service Providers

• Technology & Service Providers

• CRM and customer support tools

• Analytics and monitoring platforms

9.3. Legal & Regulatory Authorities

Where required by law or to protect rights, security, or prevent fraud

9.4. Business Transfers

In connection with mergers, acquisitions, or restructuring

9.4. With Consent

Where explicitly authorized by the user

✅ We do not sell or rent personal data to third parties for marketing purposes.

10. Data Retention

We retain data only for as long as necessary:

• Account Data: While account is active and as required for legal purposes

• Messaging Logs: As per service agreements, compliance, and regulatory requirements

• Usage & Logs: For security, monitoring, and system optimization

Retention periods may vary depending on legal, contractual, and operational requirements.

11. Data Security

We implement industry-standard security measures, including:

• Encryption (data in transit and, where applicable, at rest)

• Secure API authentication and access controls

• Continuous monitoring and threat detection

• Infrastructure hosted in secure, enterprise-grade cloud environments with ongoing security and compliance practices

Despite these measures, no system can guarantee absolute security.

12. International Data Transfers

Your data may be processed in locations outside your country depending on service infrastructure and providers.

We ensure appropriate safeguards are implemented to protect data during cross-border transfers.

13.Third-Party Services

Our platform integrates with third-party providers such as:

• WhatsApp Business API (Meta)

• Telecom operators

• Cloud hosting providers

• CRM systems, analytics platforms, and customer support tools

These providers operate under their own privacy policies.

14. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Withdraw consent

• Request data portability

You may exercise your rights by contacting us.

15. Marketing & Communication Preferences

You may opt out of receiving marketing communications at any time by:

• Using unsubscribe links in communications

• Contacting us directly

16. Children's Privacy

Our services are not intended for individuals under the age of 13 (or applicable legal age).

We do not knowingly collect personal data from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our services constitutes acceptance of the updated policy.

18. Contact Us

If you have any questions or requests regarding this Privacy Policy:

M3 Technologies Pakistan (Pvt.) Limited

614, 6th Floor, Continental Trade Centre Block 8, Clifton, Karachi, Pakistan

Email: privacy@m3tech.com.pk

Phone: +92-2135302983 Ext. 88